"Who you're for, what you promise and how you charge for it. 2 to 3 weeks, including customer interviews where possible."
– Technical products with a long feature list and no clear reason to buy – Companies competing on price because buyers can't tell them apart – Services that want to move from hourly billing to packaged offers – Teams launching a new tier, plan or market and unsure how to price it
What I do
Segment and JTBD work: which customers get the most value and why
A messaging house: core messages by segment and audience
An offer ladder: entry offer, core offer, expansion
Value-based pricing logic, with ROI calculators your sales team can use on calls
A move from feature-led to buyer-led decks: one shared intro deck plus one per segment
One-pagers for negotiations
Tone and language for international buyers, including British English and copy that survives simultaneous translation
Copy for the homepage, pricing page and sales deck that follows the new positioning
2 or 3 tests to check the new message against the old one
Repackaging an AI product for creative teams, repositioning hotel PMS software as a business tool instead of a utility, value-based pricing for foodtech franchises, and offer ladders for consulting businesses.